Vol 7, No 5 (2018)

Journal of Hospital Administration, Vol. 7, No. 5, October 2018

Table of Contents

Original Article

Measuring healthcare service quality in a private hospital in a developing country by tools of Victorian patient satisfaction monitor
Si Dung Chu, Tan Sin Khong
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p1
Call me, later! Patients’ experiences of Swedish healthcare call-back services and access to healthcare
Magnea Unnarsdottir, Henry Ascher, Jonas Hermansson, Louise Danielsson
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p8
Implementation of Medical Assistance in Dying: An evaluation of clinician knowledge and perceptions at a large urban multi-site rehabilitation centre in Toronto
Stephanie Hogg, Pria Nippak, Karen Spalding
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p41
What clinicians think about smartphones for healthcare communication
Hugh P. Salehi
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p50
Environmental responsibility in hospital care: Findings from a qualitative study
Hanna Kallio, Anna-Maija Pietilä, Martin Johnson, Mari Kangasniemi
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p56
A life-cycle cost analysis of resilient flooring materials in acute-care facilities
Deborah Wingler
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p70

Case Study

Engaging patients through Multi-Disciplinary Rounding – The case study at a Michigan hospital
Bryan L. Fowler, Julie Johns, Mohan R. Tanniru, Venugopal Balijepally, Yazan F. Roumani, David Bobryk, Karen Mitchell
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p17
“Knowing the facility first” – Analysing environmentally relevant structures and processes in hospitals: A case study
Andrew Bonneau, Marzena Wilczynski, Julia Federer, Heiner Schanz
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p28