Provider time allotment tracking tool to effectively manage assignment commitments

Yu-Li Huang, Narges Shahraki, Erin M. Wallin, Eric W. Klavetter, Kyle W. Klarich


Due to the rising demand with limited health service capacity, managing available resources effectively becomes an important task to reduce patient care delays and avoid unnecessary and costly capacity expansions. At the same time, staff satisfaction and/or burnout is a complementary consideration when designing optimal schedules. Deviation from the scheduled plan can cause delays in patient access and may lead to unsatisfaction among providers. Balancing demand management, staff satisfaction and generating optimized schedules quickly reveals the need for a tool that tracks provider time allotment over time, especially for the academic healthcare organization where providers are committed to multiple assignments, clinical and non-clinical. This tracking tool should allow management to proactively adjust allotment to unplanned changes in the schedule and increase participation. In this study, a tool is developed to track monthly provider assignments for the Department of Cardiovascular Medicine at Mayo Clinic, Rochester. The proposed tool produces two key outputs for each provider and assignment: 1) the recommended target workdays and 2) workday upper and lower bounds to accommodate for variability. This tracking tool is successfully implemented with implementation criteria, and the feedback is positive. The tool pulls the data systematically from the Mayo data platform and performs the necessary analysis on the data. It also automatically updates the values for the recommended target as well as upper and lower bounds for the remaining months in a year based on changes in the schedule so that provider commitment can be met at the end of year.

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Journal of Hospital Administration

ISSN 1927-6990(Print)   ISSN 1927-7008(Online)

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