The Impact of Trust on Performance in a Supply Chain: Bridging the Gap Between Reliability and Power

Carmella D. Lennon


Overtime, as trends are steady changing, companies are steady growing. From online business to multiple locations across the globe, companies are not just growing in revenue and reputation but also in staff. Most companies focus on building processes and relationships amongst staff through thorough communication. However, sometimes, it can be difficult in implementing processes and relationships with staff due to reliability and power. With these two factors, many people can either thrive in their interactions or otherwise, be unsuccessful.

In many studies, reliability and power are two known components that helps reflect performance in a supply chain. However, what bridges the gap between reliability and power? What makes an individual validate a person as reliable and powerful? What makes a process implemented in the supply chain reliable and powerful? This paper implies that trust is a component that bridge the gap between the two constructs. An individual or process that is reliable will often be trusted and obtain powerful exchanges. This paper will address and evaluate the relationship between trust, power, and reliability. The paper will briefly show a constructed model to illustrate the relationship between the variables and how it affects performance in a supply chain. Next, limitations of research will be addressed followed by suggestions for future research.

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Journal of Business Administration Research (Submission E-mail:

ISSN 1927-9507 (Print)      ISSN 1927-9515  (Online)

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