Achieving Quality Output in the Nigerian Banking Sector through Total Quality Management Skills

Abstract

This study is on achieving Quality output in the Nigerian banking sector through total quality management skills. The study is motivated by the need to challenge the banking sector in Nigeria to employ best practice like other global banks around the world. The study made use of primary data sourced from the customers of eight (8) selected banks through administering of questionnaire. Their responses were tested using appropriate statistical tools like the simple percentage and the Chi-square research techniques; our study revealed that although quality output can be achieved in the Nigerian banking sector using total quality management skills but for the existence of obvious impediments that have made it look impossible. Therefore, the study recommended that such impediments like corrupt practices, ignorance, e-network failure and power problem be promptly tackled and eliminated to give the Nigerian banks competitive edge amongst top banks the world over.