Evaluation of Academic Satisfaction of Graduates From the Ji-Paraná Campus of the Federal University of Rondônia

Aline Cristina Helfenstein, Douglas Fernando Batista Neis, Elielza Camargo Souza, Fernando Hungaro Lemes Gonçalves, Ronaldo Helfenstein, Rosália Maria Passos da Silva


This paper aimed to know the degree of academic satisfaction of the students of the Federal University of Rondônia, Campus of Ji-Paraná, with the institution, the course and the opportunity of development. Such a finding is of paramount importance to assist managers in making decisions, as it reveals in which areas they are serving in a more precarious way, as well as which ones have been observed as quality by students, which can increase or decrease the rate of participation of the students, for example, or, to produce more or less qualified professionals, according to the quality applied in the course. The development of the research had an exploratory character, of a quantitative nature, with a strategy of data collection through a questionnaire, based on the Scale of Satisfaction and Academic Experience (SSAE), and to measure the intensity of satisfaction, a five points Likert-type scale was used. As a unit of analysis, the Ji-Paraná Campus of the Federal University of Rondônia was defined. The research subjects were 65 students graduating from Environmental Engineering, Statistics, Physics, Mathematics and Pedagogy courses. The sample consisted of 66,2% women and 38,2% men and their average age was 27 years. As a result, it was found that students are satisfied in the three dimensions surveyed, with the greatest satisfaction recorded being with the course that obtained 3,86 points, followed by satisfaction with the institution that reached 3,47 points and satisfaction with the development opportunity with 3,45 points. Knowing satisfaction with the quality of services provided to students of the higher education can contribute to increase the demand for students at Federal Institution for Superior Education, as well as increase the permanence rate, and also the quality of the services delivered to society regarding to the formation of professionals.

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DOI: https://doi.org/10.5430/ijba.v11n4p52

International Journal of Business Administration
ISSN 1923-4007(Print) ISSN 1923-4015(Online)


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