Client Satisfaction and Health Services Delivery in an African Public Clinics: The Case of Mutare, Zimbabwe

Wehnam Peter Dabale, Nelson Jagero, Lauraine Mariane Nyatoti


The level of satisfaction that clients experienced having used a service and the quality of the service delivery is a key tomaintaining good relationships and growing successful business; hence the objective of this study was to explore thelevel of satisfaction of outpatients with the services deliveries in African Public Clinics. Correlational research designwas used in the study; a total of three hundred and twenty six respondents were used to collect data usingquestionnaires and descriptive statistics was used to analyze the data. Findings indicated that, there is a relationshipbetween health service delivery and patient’s satisfaction. Recommendations included improve quality of health careservices, continuing surveys on patients and education campaigns to foster community awareness and understanding ofhealth services, develop a sense of ownership thereof, and encourage positive participation.

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Management and Organizational Studies  ISSN 2330-5495 (Print)  ISSN 2330-5509 (Online)

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